Five things the field leaves to gut feel
CONQRD does not move tickets around a board. It decides what comes in, when it is promised, what it costs, what was agreed, and whether the job was worth doing.
- Requested drop-off
- Thu 16 Apr
- Bench load that week
- 94%
- Unassigned tech hours
- 2.5 h
- Jobs already promised
- 31
The counter never offers Thursday, because the bench cannot keep it. Past this threshold intake switches to a waitlist on its own.
Real promise dates
Ready dates computed from tech hours and book times.
The leak
Promise dates are guesses, so they slip, and the shop absorbs the phone calls.
What the shop sees
A booking screen that will not sell a Thursday the bench cannot keep, and a waitlist that opens automatically when the week is full.
Demand shaping
Season-aware pricing, a paid express lane, and off-season offers.
The leak
Spring turns work away while winter sits idle, and the pricing is the same in both.
What the shop sees
Season-aware rates, a paid express lane for the customer in a hurry, and off-season offers aimed at the jobs you want in January.
Change orders with a paper trail
Photo, line item, approve or decline, timestamped.
The leak
Extra work gets done on a verbal yes, and the invoice is where the customer finds out.
What the shop sees
A photo and a line item sent to the customer, approved or declined on their phone, timestamped and printable if it is ever disputed.
Reactivation with guardrails
Nightly segments of every customer and bike you have on file.
The leak
The customer list is the shop’s biggest asset and nobody queries it.
What the shop sees
Nightly segments of every customer and bike, and campaigns that stop sending once the bench is booked.
A service P&L
Revenue per bay-hour, effective labour rate, quote variance.
The leak
The shop knows total service revenue and almost nothing underneath it.
What the shop sees
Revenue per bay-hour, effective labour rate, quote variance, and a list of the job types that lose money every time.
It sits on top of what you already run
Your POS stays the system of record. CONQRD reads customers, bikes and sales from it, and never touches inventory or a cash drawer.
- CONQRD is early. We are running pilots, not publishing case studies we do not have yet.
- CSV import works today. Lightspeed, Ascend and Square are built as adapters and are not live yet.
Find out what your winter list is worth
A short call, your own numbers. We will walk the bench through a real week and show you what the quiet months could carry.